CUSTOM ORDERS
We are happy to offer the option of doing custom orders on select items within our collections. Items that can be customized are indicated within each collection piece. Custom order selections will be verified with the customer prior to the item being made, so all custom orders will be a final sale. Length of time to receive will vary depending on item and quantities ordered.

RETURNS
We always want to ensure that our customers are excited about our products and confident in their purchase. If you are unsatisfied with your product for any reason, we will honor returns within 10 days of delivery, and refund your payment minus a 10% restocking fee.

The customer is responsible for shipping items(s) back to our studio, and they must be received in unused, in brand new condition, including the original packaging. Upon receipt and inspection of the returned item(s), we will refund your payment less original shipping fees and a 10% restocking fee to your original payment method.

Please note that we must receive the returned item back in our studio within 10 days of the original delivery date.

Carefully repackage and ship all Returns to:
Pierre & Cuir Designs
5310 Malibu Dr
Edina, Mn 55436

Please send an email to pierreandcuirco@gmail.com to inform us of your return.

Include a copy of your original order email in the package and/or include your name, address, and email address and order number in the package.

Understand that if the item is returned used, damaged and beyond restocking quality - or if the item is not returned within the return policy time frame - a refund will Not be honored and the item will be returned at the customers expense.

EXCHANGES
If you would like to exchange your Pierre & Cuir product for another item, please return the original purchase to our studio within 10 days of delivery.

Just as with with returns, the customer is responsible for shipping item(s) back to our studio and they must be received in unused, brand new condition, including the original tags and packaging. Upon receipt and inspection of the returned item(s), we will honor an exchange at the full original price.

Please note that we must receive the package back in our studio within 10 days of original delivery.

Carefully repackage and ship all Exchanges to:
Pierre & Cuir Designs
5310 Malibu Dr
Edina, Mn 55436

Please send an email to pierreandcuirco@gmail.com to inform us of the exchange - and indicate the item you would like to exchange for.

Include a copy of your original order email in the package and/or please include your name, address, email address and order number in the package.

Please note that the customer is responsible for shipping both ways.

For International/Canadian customers - note that you will be responsible for all duties and taxes on exchanges.

We will send an invoice if there is a difference in cost between the two items, or issue a refund if needed.

Allow 1-2 weeks from the time an exchange item is sent to our studio for processing the exchange and shipping the new item.

Understand that if the item is returned used, damaged and beyond restocking quality - or if the item is returned beyond the exchange policy time frame - an exchange Will Not be honored and the item will be returned at the customers expense.

TAXES
Please note that all International/Canadian Customers are responsible for all import/export tax fees that are required by your home country’s regulations, which are due upon receipt of your order.